Frequently Asked Questions
Everything you need to know about shopping with TUĞBA.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
You can return any unworn and unwashed items within 30 days of purchase. Please ensure all original tags are attached and the item is in its original packaging for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
How do I determine the correct size for me?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart to ensure the perfect fit for your TUĞBA garments.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, slight variations in color may occur.